Published 9 December 2O24
3 mins read time
Partnership
Kiwibank (New Zealand)
Adeption
Scaling Development to Employees At All Levels
In summary
Kiwibank is a purpose-led organization committed to 'Kiwi making Kiwi [New Zealanders] better off'. It partnered with Adeption to design and deliver a leadership development experience that offered all Kiwibank employees the opportunity to participate. The aim was to build a culture of support and acceptance, while fostering both professional and personal growth in an environment of rapidly growing complexity.
Across the programme, I can see how my leadership has been growing, and can see how it’s been having a really positive influence on my team, and I can see that my team’s performance is improving how we together serve our customers.
The challenge: Growing participants' capacity to navigate complexity
Several key outcomes for participants shaped the design of the experience, including:
- Enhancing the ability to think, feel, and act in complex environments
- Increasing comfort with uncertainty
- Discovering new and improved ways to tackle situations
- Developing new connections within groups and across Kiwibank.
A scalable, 4-month development experience
Adeption and Kiwibank co-designed a 4-month development experience, integrating stakeholder input from across the organization. The experience design incorporates mindset (vertical) development principles alongside Ngā Kauwaka – Kiwibank’s culture and mindsets – and Te Ao Māori for a meaningful and impactful development experience.
Importantly, the experience is designed to reach all Kiwibankers, no matter their place in the business. To enable this scalability and accessibility, Adeption's AI-powered platform underpins the experience. This provides anytime, anywhere access to an individual experience within a group, as well as coaching from peers, one-up managers, and both the Kiwibank and Adeption facilitators.
Wrapping around the digital experience, face-to-face workshops and group discussions add to a design that blends best practice research, established wisdom, and cutting-edge tools.
Driving on-the-job action
The experience delivered strong results for the first 64O+ participants (across 39 cohorts):
- 97.5% sign up rate for the digital experience on the Adeption platform
- Participants answered 33.9 questions and completed 9.2 engagements each (likes, comments, shares) on average
- They completed 4 action-reflection cycles on average per participant (includes planning an on-the-job action and returning to the Adeption platform to reflect and share their learnings).
It can be intimidating to be with other leaders but its great to push yourself out of your comfort zone and by the end of it you find a safe place to get introspective, share your thoughts and have discussions you wouldn't normally have with people you normally wouldn't interact with.
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About Adeption
Adeption helps organizations develop future-ready leaders at scale by turning real work into leadership development.
Our methodology combines world-class facilitation, an AI-powered platform and action focus – helping leaders rapidly grow their capacity while navigating their top leadership challenges.
Adeption partners with leading organizations around the world. Our work has received multiple Brandon Hall Group HCM Excellence Awards and recognition on Training Industry’s 2O26 Leadership Training Watch List.